Frequently Asked Questions

Frequently Asked Questions

How do I request a quotation?

Add products to your Inquiry Cart from product pages, then submit the inquiry. We will send you a quotation by email.

How can I place an order?

You can place an order from an accepted quotation, or use the shopping cart for direct purchase when this option is enabled.

What payment methods do you accept?

We accept WeChat Pay and Alipay for online payments (coming soon). Bank transfer may be available for larger orders—please contact us.

How do I track my order?

After your order ships, we will send you an email with tracking information. You can also check order status in your Member Center.

What is your return policy?

Please see our Returns & Refunds page.

How do I subscribe or unsubscribe from the newsletter?

Use the form in the footer to subscribe (you will receive a verification email). Every newsletter includes an unsubscribe link.

More questions?

Contact us and we will be glad to help.